Refund policy

RETURN & REFUND POLICY

Last updated: Feb 7,2026

Thank you for shopping with Martivo. Please read this Return & Refund Policy carefully before making a purchase.

1. RETURNS

We have a 5-day return policy, which means you must request a return within 5 days of receiving your item.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received

  • Unused, unworn, and unwashed

  • With original tags (if applicable)

  • In original packaging

  • With receipt or proof of purchase

To start a return, contact us at:
📧 mand.founder@gmail.com

⚠️ Returns must be approved before sending the product back.
Items sent without prior approval will not be accepted.

2. RETURN PROCESS & ADDRESS

Once your return request is approved, we will share:

  • The return shipping address

  • Clear instructions for return shipment

⚠️ Do not return items to the address on the package unless instructed, as products may ship from supplier warehouses.

3. DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective item

  • The wrong product

Contact us within 48 hours of delivery with clear photos or videos at mand.founder@gmail.com.
We will evaluate the issue and offer a replacement or refund as appropriate.

4. NON-RETURNABLE ITEMS

The following items are non-returnable:

  • Personal care and hygiene products

  • Perishable goods (food, flowers, plants, etc.)

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you are unsure whether your item qualifies for return, please contact us before purchasing.

5. EXCHANGES

We do not offer direct exchanges.

To get a different item:

  1. Request a return (if eligible)

  2. Place a new order once the return is approved

6. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery, regardless of the 5-day policy.

Returned items must be unused, in original condition and packaging, and include proof of purchase.

7. REFUNDS

Once we receive and inspect the returned item, we will notify you of approval or rejection.

If approved:

  • Refunds are processed to the original payment method

  • Processing time: up to 10 business days

  • Banks or card providers may take additional time to reflect the refund

If more than 15 business days have passed since approval, contact us at mand.founder@gmail.com.

8. CASH ON DELIVERY (COD) ORDERS

For COD orders:

  • Refunds will be issued via bank transfer or store credit

  • Customers must provide accurate bank details

  • Repeated COD refusals may lead to COD being disabled for future orders

9. CONTACT INFORMATION

For all return or refund questions, contact us at:

Martivo
📧 Email: mand.founder@gmail.com
📞 Phone: 9398573874
📍 Address:
SY no.11, Plot no.171, 22 to 11/30,
Ayyappa Society, Chandanaik Nagar,
Madhapur, Khanammet,
Hyderabad, Telangana – 500081