Shipping policy

SHIPPING POLICY

Last updated: FEB 7,2026

Thank you for shopping with Martivo. This Shipping Policy explains how orders are processed and delivered.

1. ORDER PROCESSING

All orders are processed within 24–48 hours (excluding Sundays and public holidays).

Martivo operates on a dropshipping model, which means products are shipped directly from our verified third-party suppliers and logistics partners.

Once your order is shipped, you will receive a confirmation message/email with tracking details (where available).

2. SHIPPING TIME & DELIVERY ESTIMATES

Estimated delivery time:

  • India: 1–7 business days

  • Remote or rural locations: May take slightly longer depending on courier serviceability

⚠️ Delivery times are estimates and not guaranteed. Delays may occur due to:

  • Courier or logistics issues

  • Weather conditions

  • High order volumes

  • Events beyond our control

3. SHIPPING CHARGES

Shipping charges (if applicable) are clearly displayed at checkout.

We may offer free shipping on selected products or promotional campaigns.

4. CASH ON DELIVERY (COD)

If COD is available for your location:

  • Availability depends on courier serviceability

  • Additional COD charges may apply

  • Martivo reserves the right to cancel COD orders for unverified or high-risk addresses

Repeated refusal of COD orders may lead to COD being disabled for future purchases.

5. TRACKING INFORMATION

Tracking details will be shared once available.

Please note:

  • Tracking may take 24–72 hours to update

  • Some shipments may show limited tracking updates depending on the courier

If you do not receive tracking information within 3 business days after shipment, please contact us.

6. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate shipping details.

Martivo is not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Orders marked as delivered to the provided address

Orders returned due to address issues may not be eligible for refunds.

7. LOST, DELAYED, OR STOLEN PACKAGES

Martivo is not liable for:

  • Packages delayed by courier partners

  • Packages marked as “Delivered” by the carrier but not received

However, we will assist you in raising a courier investigation where applicable.

8. DAMAGED DELIVERIES

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the damaged item and packaging

Resolution will be provided as per our Refund Policy.

9. PARTIAL SHIPMENTS

If your order contains multiple items, they may be shipped separately. You may receive multiple tracking numbers.

10. ORDER CHANGES & CANCELLATIONS

Once an order is processed or shipped, it cannot be modified or canceled.

Please refer to our Refund Policy for more details.

11. CONTACT INFORMATION

Martivo
📧 Email: mand.founder@gmail.com
📞 Phone: 9398573874
📍 Address:
SY no.11, Plot no.171, 22 to 11/30,
Ayyappa Society, Chandanaik Nagar,
Madhapur, Khanammet,
Hyderabad, Telangana – 500081