Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Martivo!
The terms “we”, “us” and “our” refer to Martivo. Martivo operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy and Refund Policy), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you have obtained consent from a parent or legal guardian.

To access certain features of the Services or place orders, you may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You represent that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not sell, transfer, or assign your account to another person.

SECTION 2 – OUR PRODUCTS (DROPSHIPPING DISCLOSURE)

Martivo operates as a dropshipping business. Products are sourced from third-party suppliers and shipped directly to customers.

We make reasonable efforts to ensure product descriptions, images, and details are accurate. However:

  • Product colors, size, packaging, or appearance may vary slightly

  • Product availability may change without notice

  • Packaging may not include Martivo branding in all cases

We do not guarantee that any product will meet your expectations or appear exactly as shown.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Martivo reserves the right to accept or reject any order at its sole discretion.

Orders are accepted only after successful payment processing and confirmation email issuance.

Due to the nature of dropshipping, order cancellations or modifications may not be possible once processing has begun.

Returns, refunds, and exchanges are governed solely by our Refund Policy [LINK].

All purchases are for personal or household use only and not for resale or commercial distribution.

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice. The price charged will be the price displayed at checkout.

Unless explicitly stated, prices do not include:

  • Taxes

  • Shipping charges

  • Customs duties or import fees

You agree to provide accurate payment details and confirm authorization to use the selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timelines are estimates only and not guaranteed. Shipping delays may occur due to supplier processing, customs clearance, courier delays, or events beyond our control.

Martivo is not responsible for:

  • Carrier delays

  • Customs processing delays

  • Incorrect addresses provided by customers

  • Lost or delayed packages once shipped

Risk of loss transfers to you once the order is handed over to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, graphics, images, logos, designs, and layout, is owned by Martivo or its licensors and is protected under applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Unauthorized use, copying, or distribution is prohibited.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services. These tools are provided “as is” and “as available” without warranties.

Martivo assumes no responsibility for third-party tools or services.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to third-party websites. Martivo is not responsible for the content, accuracy, or practices of such sites.

Accessing third-party sites is done at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Martivo is powered by Shopify.
All transactions are made directly between you and Martivo. Shopify is not responsible for any aspect of sales, products, or services offered through this store. You expressly release Shopify from any claims arising from transactions with Martivo.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy.

Your information may be processed and stored outside your country of residence to fulfill orders and provide Services.

SECTION 11 – FEEDBACK

By submitting reviews, suggestions, or feedback, you grant Martivo a perpetual, royalty-free, worldwide license to use such content for business and marketing purposes.

SECTION 12 – ERRORS AND INACCURACIES

We reserve the right to correct errors or inaccuracies in product information, pricing, or availability and to cancel affected orders if necessary.

SECTION 13 – PROHIBITED USES

You agree not to use the Services for unlawful activities, fraud, abuse, harassment, data scraping, spamming, or intellectual property infringement.

Violation of these Terms may result in immediate termination of access.

SECTION 14 – TERMINATION

Martivo may terminate or suspend access to the Services at any time without notice.

All obligations incurred prior to termination survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

All Services and products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Martivo shall not be liable for indirect, incidental, or consequential damages arising from the use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Martivo, Shopify, and affiliates from any claims arising from your breach of these Terms or violation of applicable law.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain valid and enforceable.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Martivo regarding the Services.

SECTION 20 – ASSIGNMENT

You may not assign your rights without prior written consent. Martivo may assign its rights freely.

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of India, and courts located in Hyderabad, Telangana shall have jurisdiction.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

Martivo reserves the right to update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 24 – CONTACT INFORMATION

Martivo
📧 Email: mand.founder@gmail.com
📍 Address:
SY no.11, Plot no.171, 22 to 11/30,
Ayyappa Society, Chandanaik Nagar,
Madhapur, Khanammet,
Hyderabad, Telangana – 500081
📞 Phone: 9398573874